Welcome to AlphaGems. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website [www.navstonegems.in].

1. Information We Collect

When you use our Website, we may collect the following types of information:

a. Personal Information

We collect personal details when you:

• Create an account (name, email, phone number, shipping & billing address, password)

• Make a purchase (payment details, order history, transaction information)

• Contact customer support (email, chat, phone conversations)

• Subscribe to our newsletter or marketing communications

b. Non-Personal Information

We automatically collect non-personal information, including:

• IP address, browser type, and device information

• Website usage data (pages visited, time spent, interactions)

• Cookies and tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process payments, deliver orders, and manage returns/refunds.

• Customer Support: To assist with inquiries, troubleshoot issues, and improve service.

• Marketing & Promotions: To send newsletters, special offers, and personalized recommendations.

• Website Optimization: To improve user experience, detect fraud, and enhance security.

• Legal Compliance: To comply with laws and protect our rights and customers.

3. How We Share Your Information

We do not sell or trade your personal data. However, we may share your information with:

• Service Providers: Third-party logistics, payment gateways, and marketing partners.

• Legal Authorities: When required by law, to prevent fraud, or protect legal rights.

• Business Transfers: In case of a merger, sale, or business restructuring.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser.

5. Data Security

We implement security measures to protect your personal information. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal data.

• Opt-out of marketing emails via the unsubscribe link.

• Disable cookies in your browser settings.

7. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the “Effective Date” updated.

9. Contact Us

For any questions regarding this Privacy Policy, contact us at:
+91 9900995752
info@navstonegems.in
4th main, SSA Rd, Hebbal, Bengaluru, Karnataka 560024

By using our Website, you consent to this Privacy Policy.